Offshoring occurs offshore or overseas, not locally. When offshoring, you hire staff through an offshore provider to undertake specific roles, usually on a full or part time basis. A key difference is that these staff work for you, they work as directed by you and follow your processes and procedures. Essentially, they are your staff, but they come without the added headaches of employment contracts, payroll, and all things HR.

Virtual assistants are typically recruited through an intermediary and the staff are usually contractors who you hire and pay directly to perform tasks. Staff perform the work you want done, and you set and monitor goals and KPIs.

CONTASKS establishes strong connections between people, processes, administration, communications, and the client. This holistic approach ensures easy, rewarding and seamless offshoring for our clients. Offshoring requires more than just recruiting resources and setting up a team overseas. Our offshoring service provides end-to-end project management to seamlessly migrate your processes offshore, and dedicated leaders who are experts in their fields to oversee your offshore operations, ensuring that your offshore team performs to, or even above, your expectations. Successful offshoring is about creating strong and collaborative connections between the head office (onshore) and your offshore teams.

• Low start-up cost
• Control over your business operations
• Speed in setting up offshore team
• High process efficiency
• High flexibility
• Focus on customer experience
• Big cost savings
• High capability uplift
• Genuine experience and expertise

The highly skilled and seasoned team at CONTASKS work in partnership with SME clients to create and deliver optimum business solutions. We work closely with our customers to scale their business needs and provide the best offshoring resources in a timely fashion.

Data security is one of CONTASKS top priorities. We provide strict security protocols in our network infrastructure and operations:

• IT tools + data privacy security management by an ISO-accredited IT provider
• No mobile phones/gadgets policy within workstations
• Paperless daily operations and remote desktop access. (E.g., with Citrix, Practice Protect, Ready Secure, etc.)
• Implementation of website blocking policies
• Secured data endpoints guarded by an anti-malware solutions provider

CONTASKS business preparation service ensures that a client’s offshore staff have access to all the necessary IT tools to perform their daily tasks efficiently. CONTASKS management team also guarantee our clients’ data privacy by implementing data security procedures and data security risk mitigation within offshore business operations.

At CONTASKS, most of our offshore staff are university graduates which means they are proficient in English literacy and possess cognitive and communication skills. We also measure this through our rigorous recruitment process, which involves:

• 
  A series of interviews to establish the applicant’s excellence in English communication skills.
• An aptitude test to assess the logical reasoning and English proficiency of applicants
• Client interviews of the candidates to gauge their skills and proficiency

The team at CONTASKS will help you ensure and establish:

• Your processes, procedures, tools and systems
• SMART KPIs for your offshore staff members
• A dedicated team manager with technical expertise to ensure productivity, constant performance reporting, and technical support for your staff
• Implementation of measures to increase productivity

We follow the office hours of our clients. Our staff can work flexible shifts based on the clients’ time zone.

In our experience, most SMEs are concerned about limited resources holding back the growth of their business. CONTASKS is not only focused on delivering cost savings but will ensure your major concerns are fully addressed through our complimentary Return on Investment (ROI) analysis. This analysis is a transparent review of your processes and key areas of concern, with which we provide a bespoke service to demonstrate how offshoring will work for your business, and assistance in addressing challenging areas. 

As a general guidance, we identify tasks that are non-client facing that can be done anywhere these roles can be offshored. Roles can require lots of specialized capabilities or simple admin tasks. We provide consultation to assist on identifying roles for your organization so you can easily scale. Please refer to our services page for industry we specialize in. 

Our onboarding process is managed by a dedicated project manager who will do all the heavy lifting in ensuring a simple and seamless transition of your operations to offshoring while you focus on your day-to-day tasks. We will manage recruitment, IT set-up assistance, office organization, payroll and admin. We will also establish training plans and KPIs, together with training on new ways of working and cultural awareness. These activities are all done in parallel while we recruit your staff, thus enabling our project managers to onboard the first of your staff within an average of 60 days from agreement of the proposal.

All CONATSKS staff receive competitive compensation and rewards such as health insurance and government mandated benefits which are attractive to job-seeking. As soon as people join your offshore team, we make sure they are involved through our monthly engagement activities, learning and development opportunities, coaching and transparent performance evaluation, employee engagement surveys, and an open-door policy.